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EXIN ITILSC-OSA 考試大綱：

主題	簡介
主題 1	Activities And Operation Including Its Organizational Structure Interpretation And Analysis Of Access Management Principles
主題 2	The Incident Management Process Inclusive Of Its Components Interpretation And Analysis Of Request Fulfilment Principles
主題 3	The Service Desk Validation Components And Activities The Complete End-To-End Process Flow For The Service Desk Function Inclusive Of Design Strategy
主題 4	Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
主題 5	Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
主題 6	Full Understanding Of Operational Support And Analysis (OSA) Terms And Core Concepts
主題 7	The Event Management Process Inclusive Of Its Design Strategy The Benefits And Business Value That Can Be Gained From Event Management
主題 8	Activities And Operation Including Its Organizational Structure Interpretation And Analysis Of Service Desk Principles
主題 9	Interpretation And Analysis Of Incident Management Principles Activities And Operation Including Its Organizational Structure
主題 10	Interpretation And Analysis Of OSA Principles Inclusive Of Design Strategy, Objectives, Components,Activities

參考：https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Operational_Support_and_Analysis_Certificate_Syllabus_v5-4.pdf

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